1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.
1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
2. Free delivery
We offer free standard delivery to all our customers.
3. Geographical limitations
3.1 We will usually be able to deliver to the following countries and territories: UK, Europe, America, Asia.
3.2 We may from time to time agree to deliver products to other countries and territories.
4.1 We usually dispatch within 1 and 2 working days, but this might depend based on the delivery providers;
4.2 Please note that the dispatch might be affected by the corona virus but we’ll do our best to dispatch as soon as possible.
5. Delivery methods and periods
5.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, you will be able to select “standard delivery”, and the typical period for delivery of products by this method is 3-7 working days;
(b) for any other location, the delivery method and duration will vary depending on the couriering companies with which distribution will be made;
(c) if the corona virus limitations are still in effect (or any other similar issue), deliveries might take longer than usual.
5.2 If you place your order by 4pm GMT on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
5.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
6. Delivery charges
6.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
6.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
7. Delivery tracking
7.1 Delivery tracking is available in respect of most orders for our products.
7.2 To track your delivery, enter your order number (which is provided in your order confirmation email) into the delivery service provider’s website.
8. Receipt and signature
8.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
8.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
9. Additional deliveries
If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
11. Delivery problems
11.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
11.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
11.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.
If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 14 days following the date of arrival of the product to you;
(b) the returned product must be unused, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product;
(d) none of the exclusions set out in this policy apply.
3. Returns procedure
3.1 Products returned under this policy must be sent by Royal Mail Signed For delivery or any other multi-national couriering company that does Signed For to “11 Cresswell Walk, Corby, Northamptonshire, UK, NN17 2LL”.
3.2 You will be responsible for paying postage costs associated with returns under this policy.
4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
4.2 We will not refund to you any costs you incur in returning the product to us.
4.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.4 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
5. Improper returns
If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product;
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
6. Our details
6.1 This website is owned and operated by Cristina Arsene.
6.2 Our principal place of business is at “11 Cresswell Walk, Corby, Northamptonshire, UK, NN17 2LL”.
6.3 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by email, using “firstname.lastname@example.org” for any general inquiries and “email@example.com” for inquiries about the delivery or questions regarding your purchases ;
(d) by phone on “0044” for outside of uk and “” for calls made from within UK.